Real digital government case studies ready to teach

Eleven open-access case studies exploring digital-era public service drawn from diverse countries and governance settings. Each case comes with teaching notes and is free to use.

Made for

        Lecturers & professors
      
        Government teams

Canada

PayIt — City of Toronto's Innovative Digital Transformation or an Accountability Failure?

Case study by Sonali Chakraborti

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Turkey

Open Data for Open Governance: Lessons from Istanbul Metropolitan Municipality's Open Data Platform

Case study by Hande Tek Turan

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Philippines

StaySafe PH App: An Assessment of the COVID-19 Digital Public Health Response in the Philippines

Case study by Kris Villanueva-Libunao

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India

India's Open Digital Health Ecosystem: The Ayushman Bharat Digital Mission

Case study by Ranjini Raghavendra

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Austria

Sustainable Co-Creation in the Public Sector: A Case Study in the Lower Austrian Federal Government

Case study by Noella Edelmann

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Belgium

User-Centered Digital Transformation: The RVA's Journey to a Seamless Career Break Application

Case study by Wim Vanhaverbeke

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Brazil

Digital Infrastructure to Prevent High School Dropouts

Case study by Manoela Vilela Araujo

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Romania

Lessons Learned from a Failed Project: Outside IT Specialists in a Romanian City Hall

Case study by Nicolae Urs

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Canada

Iterating towards Insight: Developing the Enterprise Health Approach to Improve Service Oversight for the Government of Canada

Case study by Christine Lau, Natasha D'souza and Miranda Dyck

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Estonia

Challenges of Leadership, Ownership and Partnership: Digital Vaccine Registration in Estonia

Case study by Aaron Maniam

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Brazil

Conecta Recife: A Comprehensive Digital Platform for Public Service Excellence

Case study by Nilian Cristina da Silva

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