Global teaching case studies

Below is a selection of real-world digital-era public service cases drawn from diverse countries and governance settings. Like our syllabus, these are open-access and available to use in your teaching.

  • Sonali Chakraborti, Canada

    PayIt – City of Toronto's Innovative Digital Transformation or an Accountability Failure?

    Read the case study

  • Hande Tek Turan, Turkey

    Open Data for Open Governance: Lessons from Istanbul Metropolitan Municipality's Open Data Platform

    Read the case study

  • Kris Villanueva-Libunao, Philippines

    StaySafe PH App: An Assessment of the COVID-19 Digital Public Health Response in the Philippines

    Read the case study

  • Ranjini Raghavendra, India

    India's Open Digital Health Ecosystem: The Ayushman Bharat Digital Mission

    Read the case study

  • Noella Edelmann, Austria

    Sustainable Co-Creation in the Public Sector: A Case Study in the Lower Austrian Federal Government.

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  • Wim Vanhaverbeke, Belgium

    User-Centered Digital Transformation: The RVA’s Journey to a Seamless Career Break Application

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  • Manoela Vilela Araujo, Brazil

    Digital Infrastructure to Prevent High School Dropouts

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  • Nicolae Urs, Romania

    Lessons Learned from a Failed Project: Outside IT Specialists in a Romanian City Hall

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  • Christine Lau, Natasha D’souza and Miranda Dyck, Canada

    Iterating towards Insight: Developing the Enterprise Health Approach to Improve Service Oversight for the Government of Canada

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  • Aaron Maniam, UK

    Challenges of Leadership, Ownership and Partnership: Digital Vaccine Registration in Estonia

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  • Nilian Cristina da Silva, Brazil

    Conecta Recife: A Comprehensive Digital Platform for Public Service Excellence

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